Sasaran Mutu
Sasaran Mutu
Dalam rangka peningkatan dan pencapaian kepuasan pelanggan terhadap mutu dan hasil pengujian teknik, maka Laboratorium Teknik Universitas Bandar Lampung menetapkan sasaran mutu, sebagai berikut :
- Ketepatan waktu dan pelayanan pengujian laboratorium minimal 90% dan tingkat kepuasan pelanggan minimal 85% dalam setahun.
- Pengembangan SDM laboratorium minimum 40% dari pengajuan pelatihan yang direncanakan.
- Pertumbuhan pelayanan pengujian yang konsisten setiap tahun, tingkat pertumbuhan jumlah pelanggan dan pengujian masing – masing diatas 10% dan 20% pertahun.
- Kelaikan alat pengujian laboratorium minimal 70%.
- Efisiensi keuangan dalam menjalankan kegiatan operasional laboratorium minimal 25% dari omset laboratorium setahun.
- Kedisiplinan karyawan dalam kehadiran diatas 90%.
- Tingkat kecelakaan kerja akibat pengujian laboratorium 0%.
F.A.Q.
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